[Sticky] Delay Thread - Updated 24/10-2018  

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jamescockram
(@jamescockram)
New Member Customer
Joined:11 months  ago
Posts: 3
31/05/2018 2:49 pm  

Making me hate the next 24 hours Patim, ha ha!


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DaveLicious
(@davelicious)
New Member Customer
Joined:11 months  ago
Posts: 4
31/05/2018 7:32 pm  

Tracking nr arrived ? 
Delivery is for end next week ? 


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Steffen
(@slaze_xe)
CEO Admin
Joined:11 months  ago
Posts: 126
31/05/2018 9:23 pm  

James,

Correct, the base which cannot be disassembled is 35-40kg. I can move it, but i don't think i would be able to get it to 1st floor alone. There is a lot of different stuff on the pallet, we estimated around 60 - 70 kg at first but with the rotation plate and such, it adds up. I hope you get it in place =)

Steffen Hansen | CEO | FaseTech


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patim
(@patim)
Eminent Member Customer
Joined:11 months  ago
Posts: 32
31/05/2018 10:03 pm  
Posted by: JMB-3D

Nice one Patim, Looks like you've had a good spend up, Enjoy

Will you be joining Iracing?

Once I get the hang of it I wil join iRacing. I will start with experiencing the joy of Project Cars 2. And a spend up it is 😉 but I hope worth every dime.


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Steffen
(@slaze_xe)
CEO Admin
Joined:11 months  ago
Posts: 126
01/06/2018 8:54 pm  

We are currently experiencing problems with the settings if you are not using the same language as the computer it's saved on. I am on the case and will make a guide to configure SimTools from scratch along with how to make configurations and explaining them. Also, we have a video coming out with flight. 

As always, feel free to contact us if you experience problems. The software can be tricky currently, but we are here to help! I hope to see some pictures on the forums soon, quite a lot of people have received their simulator now.

Very excited! 

Steffen Hansen | CEO | FaseTech


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patim
(@patim)
Eminent Member Customer
Joined:11 months  ago
Posts: 32
02/06/2018 1:42 am  

I've been testing until now. no movement whatsoever. maybe tomorrow I could get some help?


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Steffen
(@slaze_xe)
CEO Admin
Joined:11 months  ago
Posts: 126
02/06/2018 2:06 am  

Yes of course, i have been on the phone the whole day. If you can provide us with your phone number by email (info or support) I will call you as soon as possible in the morning.

Edited: 6 months  ago

Steffen Hansen | CEO | FaseTech


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Sudaf
(@sudaf)
Active Member Customer
Joined:11 months  ago
Posts: 17
19/06/2018 8:46 am  

Hi all,

Just got email and delivery postponed for another month now - mid July  🙄 .

Still confident that it'll be worth it. 😉  

Keep up the good work FT! 👍 


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JMB-3D
(@jmb-3d)
Trusted Member Customer
Joined:11 months  ago
Posts: 85
19/06/2018 7:12 pm  

Hi Sudaf.

i know the wait is painful, but I can honestly tell you that it will be worth it, hang on in their buddy.

My Rig - Fasetech Racing Cube Simulator (4DOF)
Vive Pro, Asus ROG STRIX X299-E GAMING Motherboard, Intel Core i9-7900X CPU
Asus GeForce RTX 2080 Ti DUAL OC 11GB ,
Fanatec Cs Elite wheel, v1.5 Shifter, Hand brake, He Pro Pedals, Carbon fibre bucket seat, Wind Sim, WAITING ON...Pimax 8KX VR


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mecha4makers
(@mecha4makers)
Active Member
Joined:4 months  ago
Posts: 10
27/09/2018 11:35 pm  

FYI Sept/Oct 2018 orders delayed

I received notice that my order that was selected to ship on 24 Sept 2018 will now not ship until 24 October 2018.  I also received assurance that Fasetech fulfil orders first come first served.  From this we can see that at a minimum, all orders selected to ship between 24 Sept 2018 & 24 Oct 2018 are delayed


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Steffen
(@slaze_xe)
CEO Admin
Joined:11 months  ago
Posts: 126
04/10/2018 12:06 am  

Unfortunately that is correct. Some will be more affected than others as the batch closed rather late. 

I apologize for the inconvenience, but we still have some small issues we need fixed. I can say that your version will be the v2 upgrade with a significant improvement. More on that once the specifications is cleared from the engineer!

Steffen Hansen | CEO | FaseTech


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mecha4makers
(@mecha4makers)
Active Member
Joined:4 months  ago
Posts: 10
16/10/2018 1:08 am  

No worries I'm sure it will be awesome and sounds like I was lucky getting caught up in the V2 revision

Thanks


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Andrew (ZA)
(@atb69)
New Member
Joined:4 months  ago
Posts: 3
18/10/2018 5:48 pm  
Posted by: Steffen

Unfortunately that is correct. Some will be more affected than others as the batch closed rather late. 

I apologize for the inconvenience, but we still have some small issues we need fixed. I can say that your version will be the v2 upgrade with a significant improvement. More on that once the specifications is cleared from the engineer!

Steffen - So what does this actually mean for those of us who received our orders already, which I assume are V1 ? If the V2 has a significant improvement, what are the issues with V1 ?

Perhaps a bit more transparency here would be helpful ??

Andrew


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Steffen
(@slaze_xe)
CEO Admin
Joined:11 months  ago
Posts: 126
24/10/2018 5:40 am  

Hi Andrew, 

The improvements will be to prevent the current random issues we are having with the rotation modules, and an upgrade to the construction of the lower frame and rotation pivot as we have experienced some problems of some of the models. 

With every batch we fix and improve on the construction and internals if we see any issues and we do of course upgrade affected simulators depending on the issues stated. If your simulator is working, you will not be noticing the changes as they are implemented to ensure stability.

Once i get more information i will release it. We are believing in transparency about our products.

Steffen

Steffen Hansen | CEO | FaseTech


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