Oculus trouble  

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patim
(@patim)
Eminent Member Customer
Joined:11 months  ago
Posts: 32
07/06/2018 11:50 pm  

Maybe someone out here is experienced with Oculus. My unit stopped working all of a sudden. It won't be recognized and even the light won't come on. It only recognise one sensor. It was out of the blue. I tried everything from updating drivers to restarting and reinstalling. Nothing worked. Yesterday it worked fine When I played iRacing. Today while setting up iRacing it stopped. If anyone has a clue, please share, The internet had=s no solution this far.


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Sudaf
(@sudaf)
Active Member Customer
Joined:11 months  ago
Posts: 17
08/06/2018 8:04 am  

Mine did that a few weeks ago but after uninstalling and re-installing, all was ok. Have you tried to download the Oculus Beta setup?


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Steffen
(@slaze_xe)
CEO Admin
Joined:11 months  ago
Posts: 126
08/06/2018 12:01 pm  

Yeah, the Oculus software can behave strange some times. If you cannot get it to work with the solutions i have sent you, let me know. I can try if i can find a solution.

Steffen Hansen | CEO | FaseTech


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patim
(@patim)
Eminent Member Customer
Joined:11 months  ago
Posts: 32
09/06/2018 11:33 pm  

I found out that the connector that is hidden inside the glasses got loose. Probably from dangling at the core. Fixed again.


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Steffen
(@slaze_xe)
CEO Admin
Joined:11 months  ago
Posts: 126
10/06/2018 10:40 pm  

That's great to hear, i completely forgot about that connector.

Steffen Hansen | CEO | FaseTech


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patim
(@patim)
Eminent Member Customer
Joined:11 months  ago
Posts: 32
10/06/2018 10:44 pm  

Another thing I noticed in Racing in PC2 is the following: 

Depending on which race you race, the center of view on the oculus will sometimes dramatically shift away. Now that ain’t a problem if it happens once in a while, but is some games it’s every 5 seconds. You have to re-press the venter button over and over again in race an that is very annoying. Does anyone knows a remedy for that?


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Steffen
(@slaze_xe)
CEO Admin
Joined:11 months  ago
Posts: 126
10/06/2018 11:12 pm  

Yes, Oculus is aware of the tracking issue for motion platforms. 

The solution we use is to blind the camera (cover it) and use yaw at 5 - 10% this make the camera more stable and you can still look around. The only thing getting disabled is the 3D tracking meaning you cannot move around in the vehicle. Also if you have too much yaw you will have to turn your head to see straight. 

Steffen Hansen | CEO | FaseTech


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Steffen
(@slaze_xe)
CEO Admin
Joined:11 months  ago
Posts: 126
10/06/2018 11:27 pm  

Here's a Q&A that will appear on our new website. (cannot link to it now)

Depending on where your camera is placed (On rig or off rig) you can encounter the picture inside the HMD (Head Mounted Display) "Jumping around". This is due to the camera and the headset working against each other as the hardware is not designed for use in motion platforms. There is a few ways to resolve the problem, however none is ideal nor official.

Method 1. 
Attach the camera on the rig and blinding the camera (cover it with something). This disables the 3D tracking preventing the camera at jumping around ingame. This method also disables the rotation tracking meaning, if the simulator turns 90degrees IRL, you will have to turn your head 90degrees to look forward ingame. That is why we limit Yaw to 5 - 10% making the rotation just enough for you to feel but you will not notice having to turn your head to look forward ingame.

Method 2.
Placing the camera off rig. this will yeld the same results as above, however you are able to get off the rig and move around (also ingame). You might move slightly around ingame depending on the settings of the simulator.

Method 3.

Placing the camera on rig. If you wish to place the camera on rig and you do not wish to blind it to get the full experience, you might need to turn down movement on the simulator to a rather low setting. This will minimizer the "hopping" and will give you a more smooth experience with the HMD.

Steffen Hansen | CEO | FaseTech


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patim
(@patim)
Eminent Member Customer
Joined:11 months  ago
Posts: 32
12/06/2018 10:23 pm  

Number 1, the blinding of the sensor is the best. It deletes the problems totally. I still can get fierce movements and drifting and it won't get out of sync. I now have a cloth hanging over the sensor, so I have to look for a more elegant solution. I do have to say that my settings are rather strong, so that makes it logical that I found the Oculus acting weird. 🤣 


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patim
(@patim)
Eminent Member Customer
Joined:11 months  ago
Posts: 32
16/06/2018 12:17 am  

Quick question in this area. How is the warranty handled on the stuff. The Oculus has a bad earpiece since the beginning. It is intermittend in sound. Sometimes you have to wiggle it to get a sound at all. Where can I get warranty on that?

Side-question: The bass shaker and the harnas, when are they coming?


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Steffen
(@slaze_xe)
CEO Admin
Joined:11 months  ago
Posts: 126
16/06/2018 9:28 am  

Hi Patim,

There is two ways of handling the warranty. Either you can send it back to us and we will take contact to our supplier to get a new one. Or you can take contact to Oculus directly, that method is definitely faster, but i have no experience with their customer support.

Can i get you to write an email to support@fasetech.com with the preferred method? It's easier for us to manage in the mail.

Steffen Hansen | CEO | FaseTech


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